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The value of social business – IBM report
New IBM report out, The Business of Social Business. Here’s the headlines on the value of social business: Three key areas where businesses invest: Customer experience Employee productivity Innovation...
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Benchmarking the Social Intranet
Benchmarking the Social Intranet. Of late, I’ve been crunching some numbers. My aim is simple – how to get a better sense of what adoption figures mean and how we might begin successfully benchmarking...
View ArticleWorking Out Loud, Working Allowed!
I forgot to thank my colleagues in the Social Business Council for recent inspiration. We have a catch-phrase of ‘Working out Loud’ which Bryce Williams coined as so: Working Out Loud = Observable...
View ArticleSocial Business Balanced Scorecard V
Social Business Balanced Scorecard This post builds on my previous work on the Social Business Balanced Scorecard and benchmarking the social intranet adds extra elements. Goal Social Business...
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Social Business Benchmarking, or the end of the 90–9–1 principle
The fluid backdrop of Social Business engagement One of the issues we best not to forget, is the simple fact that social business benchmarking is by necessity, always done against a fluid and changing...
View ArticleIf you want to measure the success of social business
If you want to master the measurement of Social Business ROI (SocBiz ROI), you need to master IC ROI and employee engagement as a metric of overall performance and productivity. The art is in tying the...
View ArticleNotes on the Social Object
Notes on the Social Object. The first usage in any meaningful sense is from Karin Knorr-Cetina: Knorr Cetina, K. (1997). Sociality with objects: social relations in postsocial knowledge societies....
View Article48% of CEOs but only 24% of CIOs
I quite like the collection of number comparisons from MIT: Social Business by the Numbers. Some amusing comparisons – such as only 3% of companies are fully networked and yet the potential gains are...
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SharePoint: SP2013 – first blush
There was a flurry of excitement a couple of weeks ago as the IT gang downloaded SharePoint 2013 (well OK I’m in IT too I grant, but I still think like the Business). There was much merriment as the IT...
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